Frequently Asked Questions


Here are some general questions to help with your order. You can click on a link below or scroll down to read the answers:

Babytooth Product Related Quesitons

What is Baby Tooth Album?
Who is Dr. Sarkissian
I’m a doctor? Do I get a discount?
Can I buy for wholesale?
How do I care for my BabytoothAlbum purchase?
Is it safe for children to use?
Can I get replacement buttons for my Babytoothalbum.com clothes?
Is our merchandise manufactured in the USA?
Do you have a catalog?
Do you have a press kit or a packet of information on your product?

Payment & Ordering Questions

Why should I register?
I forgot my password, what should I do?
What payment methods can I use?
Can I pay with PayPal®?
What payment methods can I use?
Will my order be taxed?
I live outside the United States. Can I order from Babytoothalbum.com?
What do i use a gift certificate?
If I give a gift to someone, can that person exchange it for something else?
Do you sell your gift boxes?
What if I need help making a selection? Do you have a personal shopping service?
Can I have a package delivered on Saturday?
If something goes on sale that I just purchased, can I get a credit on the price difference?
I purchased an item several years ago - do you still make this item?
I forgot my password, what should I do?

Shipping & Returns Questions

When will my order ship?
When will my order be delivered?
What does it cost to ship my order?
Can I have a package delivered on Saturday?
Do you ship outside the United States?
By which carrier will my order be shipped?
What if I change my mind and want a different color after my order is placed?
Can I ship to an address other than my own?
What if I am not pleased with my selection? Can I return the purchase?
What will it cost me to make a return or exchange?
Can I see a record of my transactions with Babytoothalbum.com?
What do I do if my item arrives damaged?
How long does it take to process my return?
How do I exchange my item for a similar item of a different color?

Our Policy and Other Questions

Is there a risk to storing my information online with you?
Do you sell names to other companies?
We recommend that I set my browser to enable cookies. Why?
What browser settings do you recommend?
Getting More Help


What is the Baby Tooth Album?

The Baby Tooth Album is a baby tooth keepsake product that individually organizes baby teeth and is specially designed to fit into keepsake boxes, photo albums, scrapbooks and memory books. Here are some features:

  • Protects precious baby teeth.
  • Keeps baby teeth organized.
  • Is easy to store anywhere.
  • Fits in photo albums and keepsake boxes.
  • Is great for scrapbooks.
  • Adhesive photo corners included.
  • Makes a great gift.
  • Developed by a "Dentist-Dad".
  • Includes "Baby Tooth Guide".

What payment methods can I use?

Babytoothalbum.com accepts the following methods of payment for purchases: MasterCard, Visa, American Express or Credit cards issued by banks in the U.S., UK, Canada and Japan. We also accept Babytoothalbumm Online gift certificates. We do not accept: CODs, Layaway plan, Personal checks, Money orders.

Back top

Can I pay with PayPal®?

Sorry our cart doesn't accept PayPal® to pay with paypal please contact us for personal assistance

When will my order ship?

Babytoothalbum.com endeavors to ship purchases within 48 hours of receiving your order. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges. We ship Monday through Friday except holidays via USPS or UPS when you choose the standard delivery option. Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Once your order has shipped, we will e-mail you a shipping confirmation. Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

Back top

By which carrier will my order be shipped?

To keep your shipping costs lower we ship via United States Postal Service or UPS depending on the size and weight of your order.

When will my order be delivered?

Pending order verification and credit approval, orders placed prior to noon Pacific Standard Time and shipping to the address listed with your credit card company as your official billing address will arrive as specified below. Saturday and Sunday are not considered business days. Standard Ground: ususally ships within 3 to 8 business days.

Back top

What does it cost to ship my order?

Shipping rates are calculated according to the weight of your order and/or the type of packaging. Orders weighing one pound or more, or shipping other than Standard Ground, will be shipped according to their weight and shipping rate. Before you authorize payment, you will be able to see the calculated shipping charges.

Do you ship outside the United States?

Yes, Babytoothalbum.com is pleased to offer shipping to all addresses, according U.S. law. The delivery time for overseas shipments may vary.

What if I change my mind and want a different product after my order is placed?

Once an order is placed at Babytoothalbum.com, you cannot make changes. Please see Policy on Returns. For assistance please contact us.

Back top

Can I ship to an address other than my own?

Yes, you can ship to another address besides your own. When you register with Babytoothalbum.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time.

What if I am not pleased with my selection? Can I return the purchase?

As long as the purchase was made within the timeframe specified below and the item has not been used or worn, you may return your order. Simply include your name, address, phone number and a note describing the problem along with the items you are returning (please use the original shipping box and packing materials). Write the return authorization number RA 100 on the front of the package. Merchandise purchased at full retail price and returned within 20 days from the ship date on your invoice will be credited in the original tender (credit card or online gift certificate), if accompanied by original invoice.

Mail your return package to the following address:
RETURNS DEPT.
Baby Tooth Album
19360 Rinaldi St. #246
Porter Ranch, CA 91326.


Back top

We suggest you insure the package via U.S. Mail or UPS, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited. All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

What will it cost me to make a return or exchange?

All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

If I give a gift to someone, can that person exchange it for something else?

Gift recipients who return an item and do not want an exchange will be issued a Babytoothalbum.com online gift certificate.

Back top

Will my order be taxed?

Applicable sales tax will be included on all orders based on shipping address. We do not charge sales tax on the purchase of gift certificates; however, items paid for with gift certificates will be taxed.

I live outside the United States. Can I order from Babytoothalbum.com?

We are pleased to ship to all addresses according to current U.S. law.

What do I do if my item arrives damaged?

Customer satisfaction is our goal at Babytoothalbum.com. Please contact us and we will replace the order.

Back top

Can I see a record of my transactions with Babytoothalbum.com?

By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with Babytoothalbum.com by contacting us.

How long does it take to process my return?

Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

If I want to exchange my item for a similar item or a different color, how do I do that?

Please return your exchange by mail. If exchanging by mail, specify the new color or size of the item you are exchanging on a written note and include in your return package, and we'll send your new item after processing. Exchange requests must be made within 60 days of order receipt for merchandise purchased at full price. Exchange requests must be made within 30 days of order receipt for merchandise purchased at sale price.

Back top

Do you sell your gift boxes?

At this time we do not have gift packaging but will shortly offer attractive gift packaging.

Can I have a package delivered on Saturday?

Depending on delivery schedules, some packages can be delivered on Saturdays.

What if I need help making a selection? Do you have a personal shopping service?

Please call our Customer Service line at 1-888-426-8822, we will help you find the perfect gift, provide you with product information and answer any questions you may have. You may also contact us.

Back top

If something goes on sale that I just purchased, can I get a credit on the price difference?

If Babytoothalbum.com makes a permanent price reduction on a product featured on our web store you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are excluded from this guarantee. Contact Customer Assistance at 888-426-8822 to request credit for a price difference.

I purchased an item several years ago - do you still make this item?

Please contact our Customer Service Representatives at Contact us for assistance in determining the availability of merchandise.

Can I get replacement parts for my Babytoothalbum.com?

Babytoothalbum.com has resources to replace parts for some of our merchandise. Please contact our Customer Service Representatives at Contact us for assistance.

Back top

How do I care for my purchase?

If you have a question on the proper care or treatment of any of our items, please reference the item on our Web site and contact our Customer Service Representatives at 888-426-8822,or contact us.

Is your merchandise manufactured in the USA?

Our merchandise is both imported and domestic in origin. This information can be found on Babytoothalbum.com along with other details about each of our products.

Do you have a catalog?

We do offer a catalog of our products both for retail and wholesale customers. If you would like a catalog, please contact us via telephone or email and we will send you our product catalog. You will also be able to download a copy of our catalog directly from the website.

Do you have a press kit or a packet of information on your product?

Please contact us for media and public relations information on Babytoothalbum.com.

Why should I register?

Registering with Babytoothalbum.com is not required to explore the site, but it will allow you to fully enjoy Babytoothalbum.com. Not only will shopping be easier, but your entire experience with the site will become more personal and convenient over time. You cannot make purchases or use E-mail to a Friend without being registered. Registering allows you to maintain an account with Babytoothalbum.com. Return customers can store credit card information for easier shopping, maintain an address book, review order history, check current orders and edit billing or shipping information. Once registered, you can access your account information from anywhere within the site by simply clicking the "My Account" button anytime during your visit. Babytoothalbum.com is a secure site that respects your privacy. Read more about Security and Privacy.

Back top

Is there a risk to storing my information online with you?

Your privacy on the Internet is important to us at Babytoothalbum.com. We do not share, sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online privacy policy describes the types of information we gather online and how we use it. Please read this information carefully.

Back top

Do you sell names to other companies? Our Privacy Policy

Your privacy on the internet is important to us at Babytoothalbum.com. Babytoothalbum.com does not share, sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format. Our online privacy policy describes the types of information we gather online and how we use it. Please read this information carefully.

I forgot my password, what should I do?

If you have forgotten your password, please click forgot password.

What browser settings do you recommend?

Our site is optimized for use with Microsoft Internet Explorer 4+, Netscape Communicator (Navigator) 4+ and AOL 5+ browsers. If you have a previous version of one of these browsers, you can download a free copy of the latest version at Netscape's or Microsoft's Web site. If you're running a browser of the 3.0 generation, you may experience difficulty entering some of the more secure parts of Babytoothalbum.com. Our recommendation is that you simply upgrade (free of charge) to the latest version of Netscape or Internet Explorer by visiting your browser's Web site. Babytoothalbum.com was established with 800 x 600 monitor size standards, to complement the majority of today's Internet users. If the Babytoothalbum.com Web pages are wider or longer than your computer screen, try changing the settings on your monitor so you can see the full width of the pages without scrolling left to right or top to bottom. Try setting your monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768 etc.). To change your monitor settings: Windows users, go to Start menu: Settings: Control Panel: Display Mac users, go to Apple menu: Control Panels: Monitors & Sound

Back top

You recommend that I set my browser to enable cookies. Why?

Babytoothalbum.com also uses cookies to measure activity on our sites, which allows us to determine which areas and features of our sites are most popular by measuring user activity. This information allows us to make improvements and updates to improve your Babytoothalbum.com experience. Most browsers are set to accept cookies; if yours is not, go to your browser's user preferences to turn cookies on. Your user privacy will not be compromised; cookies contain no personally identifying information, nor does Babytoothalbum.com share any of your information externally as highlighted in our Privacy Policy. If you have additional questions about cookies and shopping on Babytoothalbum.com, contact us.

Getting More Help

We are available to assist you. Send an e-mail for a prompt response or contact Babytoothalbum directly by phone: Customer Service: 1-888-426-8822 (a U.S. telephone number) 4:00 AM PST, to 10:00 PM PST, Monday through Friday. Sorry, we're closed on Saturday and Sunday.

Back top

© 2017 Baby Tooth Album | www.babytoothalbum.com | All Rights Reserved. Supercharged by Internet Heads